DFG Rent a Car
General Terms and Conditions
Smoking is strictly prohibited in our vehicles. If smoking occurs in one of our vehicles, an additional cleaning fee will be charged.
The security deposit will be released on the customer’s credit card once the rental period ends. The timeframe for release will depend on your financial institution and may take between 10 to 15 business days.
Customers who fail to cancel their reservation at least 48 hours prior to the scheduled pick-up time, fail to show up for the reservation, or do not qualify for the rental will be subject to a charge equivalent to a one-day rental or a $50 administrative fee, whichever is higher.
All cancellations must be made through the original booking source or notified in writing to our email at [email protected].
If you fail to present any of the required documents, if the documentation provided is invalid, if the driver’s license is expired, suspended, or canceled during the rental period, or if there are insufficient funds on your credit card, the rental agent reserves the right to refuse the vehicle delivery, and no refunds will be issued.
Any changes to the pick-up time must be notified in writing to our email at [email protected] at least 48 hours prior to the reservation to ensure availability. If notified later, we cannot guarantee availability for the rental vehicle or category. The car makes and models mentioned are indicative only; a vehicle of the same class may be provided.
Rates are calculated based on collection and return to the same rental location unless a different pick-up and drop-off location has been specified in the reservation.
Rental days are calculated on a 24-hour basis from the scheduled pick-up time.
Additional charges for extra equipment are paid locally.
Service will not be provided for an unconfirmed reservation.
Multiple or duplicate reservations must be made under different names; otherwise, these reservations may not be honored and will be subject to an administrative fee.
The renter must provide valid driver’s license in Latin alphabet, issued at least one year prior the rental. If renter’s driver’s license is not in Latin alphabet, international driver’s license is required.
For non-US residents: the passport or another government-issued ID as the secondary form of identification will be required.
Responsibility: It is the renter’s responsibility to thoroughly inspect the vehicle at pickup time. The vehicle must be returned in the same condition as when rented (both interior and exterior must be acceptable for further rental without cleaning) to avoid a regular cleaning charge from $35 USD plus taxes.
a) Early Return: There is no refund for early return. All amounts paid are non-refundable. No exceptions.
b) No-Show Policy: If the renter does not appear within 1 hour after the scheduled pickup time, THE COMPANY has the right to declare a NO-SHOW event and may not provide a car if the renter shows up later. However, if the customer contacts and notifies us about the change in advance, the reservation will be subject to the availability of our vehicles. If the vehicle is available after placing a NO-SHOW on the reservation, a reinstatement fee of up to $100 USD plus taxes may apply.
c) Late Return: The vehicle must be returned by the date and time indicated in the Rental Agreement. There is a 1-hour grace period for returning the vehicle free of charges, depending on the hour of pickup. Otherwise, a Late Return charge of up to $65 USD plus tax may be applied or 1 day of rental, whichever is higher.
d) Cancellation Policy: All cancellations must be made through the original booking source or notified in writing to our email address: [email protected]. Once the rental vehicle has been checked out of our location, cancellations are not allowable, and the reservation will not be considered cancelled, but completed.
THE COMPANY request a Security Deposit to rent the car.
Security deposit may be used to pay any amounts owed to rental agency under Rental Agreement terms and conditions at the end of the rental.
Security deposit is charged against the customer´s credit card at the moment of pick up and will be released once the rent ends. The timeframe will depend on your financial institution (it can take from 10 to 15 business days).
The Security Deposit must be made with a credit card. If the customer decides to use a Debit Card for the deposit, they may incur on additional charges.
If keys or fobs are lost or severely damaged, a Lost Key charge from $500 USD plus tax is applied (subject to the vehicle model). Additionally, there will be charges for keys/fobs delivery or vehicle towing to our nearest location. If you accidentally lock the keys or key fobs inside the vehicle and request assistance, we will charge you for the cost of delivering replacement keys (key fobs) and/or unlocking the vehicle, and/or towing the vehicle to our nearest location,depending on the circumstances. All these charges can be deducted from your security deposit or charged from the card on file.
In Florida, most roads, bridges, tunnels, and express lanes allow you to use a toll service, which grants renters the possibility of unlimited use of all Florida tolls.
We collaborate with a third-party company that offers two toll options:
1. Unlimited Tolls option for $19.99 plus tax per day unlimited use. No charges after rentals ends.
2.Decline Tolls Service: If you choose this option, $35 USD plus tax admin fee per day, plus the value of the tolls consumed if tolls are used during the rental period.
a) Renter Responsibility: The renter is responsible for all tickets, parking and traffic citations, and any other fines incurred during the rental period.
b) Admin Fees for Tickets and Citations: An admin fee applies to each ticket or citation, if any. This fee covers post expenses, notary expenses, and our administrative costs. If the vehicle is towed due to parking in a prohibited area, failure to pay parking fees, or involvement in an accident, additional expenses from the towing company may apply. In such cases, a fee would be applicable for notarial expenses and administrative costs
Debit cards may be used solely for the purpose of rental payments. If a renter opts to use a debit card for the security deposit, this may incur additional charges, and the deposit amount may vary. Additionally, the renter must provide proof of travel. This option is applicable only for car rentals.
Renters must use their own Third-Party Liability (TPL) and Collision Damage Waiver (CDW) insurance. To use the renter’s own insurance, proof of valid and collectible TPL and CDW in the renter’s name must be provided.
We accept insurance from the following companies: State Farm, Geico, Progressive, and USAA. If your insurance provider is not on our list of approved companies, you may be subject to additional charges and verification.
Insurance is required to rent a vehicle. If you plan to use your own insurance, you must provide your insurance declaration page, printed no more than 48 hours prior to vehicle pickup. Alternatively, you may present this information via a mobile app at the time of pickup. The insurance details must match the name, last name, and address of the primary driver listed on the reservation.
Your insurance must include a minimum of USD 300,000 liability coverage and provide comprehensive coverage (collision and liability) for the rental vehicle. If using your own insurance, a deposit covering your deductible and potential damages will be required from your credit card.
Please note that insurance from Puerto Rico or Canada is not accepted.
Collision Damage Waiver (CDW) may be declined if your credit card provides adequate coverage, provided that the car rental payment is made at the counter with the same credit card used on the website.
There is an additional charge per day for CDW, subject to the vehicle model.
The maximum amount for the Collision or Comprehensive Deductible that we accept is $250.00. If the deductible exceeds this amount, the customer may incur additional charges.
1. If your policy coverage or any valid claims that are refused by your insurance carrier will be your responsibility.
2. If you decided to use your own Insurance as coverage for the vehicle, we offer a service that will waive your deductible to zero in case of an accident as long as you file a claim with your insurance company, by paying an extra charge and provided that the vehicle is used in accordance with Rental Agreement terms and conditions.
3. In case of minor damage to a rented vehicle (scratches, dents, etc.) which does not lead to car inoperability, (not all the damages may be considered as needed to be fixed immediately) the rental agency reserves the right to charge customer’s credit card or withhold the required for future repairs amount from Security Deposit, based on market rates. Admin fee may be charged in addition to actual repair cost.
4. Items inside the car are not subjects to insure. Except the client has purchased the PAI / PEC insurance.
5. TPL, CDW, SLI, Excess Protection may be voided if the renter breaches Rental Agreement terms and conditions.
6. Any accident or loss must be reported to local Police and a case number provided. Failure to do so may void TPL, CDW, Excess Protection, PAI/PEC. The renter must immediately inform the rental agency about all and any accidents / damage even if they are minor. Noncompliance of this term may void TPL, CDW, Excess Protection, if any. It is strictly prohibited to leave the place of accident without an issued Police report since it may be considered as “hit and run” which is a criminal offense under Florida law, unless your life is in imminent danger. Renter is responsible for all damage inflicted to the rental unit, even when said damage is inflicted by a third-party.
Infant / Child / Booster safety seats are available. The renter is the only person responsible for the proper choice and installation of a child safety seat.
GPS navigation unit is available.
Glass and Tire Cover (GTC).
Roadside Assistance.
Local unlimited miles for Florida Residents.
Cell Phone Sim card.
*Vehicles can only be driven within the state of Florida. Under no circumstance vehicle may leave the State of Florida, otherwise, the renter is charged $1,000 plus tax of cross border fine plus a mileage charge $0.25 plus tax per mile of entire rental mileage.
One-way rentals, international rentals, Cross border rentals are not allowed.
For your convenience we offer you a VIP service which has a extra charge, to return outside of our Service Hours at the Airport. (Call for more information or ask in the counter)
We make reasonable commercial efforts to ensure the accuracy of all information posted on our website or distributed to other platforms. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms and conditions, as well as the prevailing law covering the rental, are those stated on the rental contract presented at the rental location.
Please take the time to read our General Policy for valuable information. If you have any questions, feel free to call us. Reservations are valid until one hour after the pickup time
